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Frequently asked questions
Short answers about the leather, ordering, delivery and returns. Tap a question to open it.
Products
Yes. Every item we sell is genuine leather, mostly full grain and top grain cowhide. We do not sell PU, bonded leather or synthetic material under the word leather.
Leather is a natural material. Grain, tone and small markings vary between hides, and screens show colour differently. The shape and construction match the photo; the exact tone may not.
It will darken and soften. That patina is normal for genuine leather and most people prefer it after a few months.
Keep it dry, wipe it with a soft dry cloth, and use a leather conditioner every few months. Do not put it in direct sun or near a heater to dry.
Ordering
No. You can check out as a guest with just your name, phone number and delivery address.
Cash on delivery. You pay the courier in cash when your parcel arrives.
Contact us within [NUMBER] hours of ordering. Once the parcel is dispatched we cannot change it.
Delivery
All 64 districts of Bangladesh. We do not ship abroad yet.
Inside Dhaka ৳ 70, outside Dhaka ৳ 130. The exact amount is shown at checkout.
1 to 3 working days inside Dhaka, 3 to 5 working days elsewhere.
Yes. Check the item in front of the delivery agent. If it is wrong or damaged, refuse the parcel and call us the same day.
Returns
You have 7 days from delivery to ask for an exchange. See the Refund & Exchange Policy for the full conditions.
We do, if the item was wrong, damaged or faulty. You do, if you changed your mind.
Still stuck?
Message us at [EMAIL ADDRESS] or [PHONE NUMBER] and we will answer during [OPENING HOURS].
