Refund & Exchange Policy

Last updated: [DATE]

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The short version. You have 7 days from delivery to ask for an exchange. Wrong, damaged or faulty items are our problem and we fix them at our cost. Change of mind is possible within the same window if the item is unused and in its original packaging, but the return delivery charge is yours.

Exchange within 7 days

Contact us within 7 days of delivery at [EMAIL ADDRESS] or [PHONE NUMBER] with your order number and a photo of the item. To be eligible the item must be:

• Unused, unwashed and unaltered
• Free of scratches, marks, odour and signs of carry
• In its original packaging with any tags attached
• Accompanied by proof of purchase, such as the order number or invoice

If the item is wrong, damaged or faulty

If we sent the wrong item, or it arrived damaged, or it has a manufacturing fault such as broken stitching or a failed zip:

• Tell us within [NUMBER] days of delivery with photographs
• We arrange collection and pay the courier charge both ways
• We send a replacement, or refund you in full if a replacement is not available

If you simply changed your mind

• Tell us within 7 days of delivery
• The item must meet the conditions listed above
• You pay the courier charge to send it back and, for an exchange, the charge to send the new item out
• The original delivery charge is not refundable

Items excluded from returns

• Items damaged by use, water, heat, chemicals or accident
• Custom, personalised or monogrammed items
• Items returned after 7 days from delivery
• Items returned without the original packaging or proof of purchase
• Sale or clearance items marked as final sale

Natural variation is not a defect

Leather varies in grain, tone and marking from hide to hide, and it darkens with use. Small differences from the product photograph are normal and are not grounds for a refund.

How refunds are paid

All our orders are cash on delivery, so refunds are paid back to you by [bKash / Nagad / bank transfer] to an account in the name of the person who placed the order. We process approved refunds within [NUMBER] working days of receiving and inspecting the returned item. The time it then takes to reach your account depends on your provider.

How to start a return

1. Message us at [EMAIL ADDRESS] or [PHONE NUMBER] with your order number and photos
2. We confirm whether the return is approved and tell you where to send it
3. Pack the item in its original packaging and send it to [RETURN ADDRESS]
4. Once we receive and inspect it, we send the exchange or process the refund

Please do not send anything back before we have confirmed the return. Unannounced parcels can go missing and we cannot take responsibility for them.

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Return address: [RETURN ADDRESS]