Legal
Shipping Policy
Where we deliver, what it costs and how long it takes.
Last updated: 26th of July, 2026
How we get your parcel to you, what it costs, and what happens if something goes wrong on the way.
Where we deliver and what it costs
Coverage
We deliver to all 64 districts of Bangladesh through our courier partners. We do not ship outside Bangladesh at the moment.
Delivery charges
| Area | Charge |
|---|---|
| Inside Dhaka | ৳ 70 |
| Outside Dhaka, anywhere in Bangladesh | ৳ 130 |
The exact charge for your address is calculated at checkout before you confirm the order.
How long it takes
- Inside Dhaka: 1 to 3 working days
- Outside Dhaka: 3 to 5 working days
Orders are packed within [NUMBER] working days of confirmation. Fridays, Saturdays and government holidays are not working days. Delivery can take longer during Eid, heavy rain, hartals or courier backlogs.
Before your parcel ships
Order confirmation
After you place an order we may call the number you gave us to confirm it before dispatch. If we cannot reach you after 5 attempts, the order may be cancelled.
Checking your address
Please check your address and phone number before confirming. If you need to correct them, contact us within 8AM-6PM hours of ordering. Once the parcel has been dispatched we cannot change the address.
Tracking
Once your parcel leaves us we send you a tracking number by [SMS / EMAIL / WHATSAPP]. You can also message us on 01930675162 with your order number for an update.
When the courier arrives
Paying on delivery
All orders are cash on delivery. Pay the delivery agent in cash when the parcel arrives. Keep the exact amount ready where possible, as agents do not always carry change.
Checking the parcel
You may open the parcel and check the item in front of the delivery agent before paying. If the item is wrong or damaged, refuse the parcel and call us the same day. Once you have paid and the agent has left, a claim for damage in transit becomes much harder for us to settle.
Failed deliveries
If nobody is available, the courier will normally attempt delivery again. After [NUMBER] failed attempts the parcel returns to us and the order is cancelled. Repeated refusal of cash on delivery parcels may mean we ask for advance payment on future orders.
Contact
DURVICH & CO
Email:samtrek.bd@gmail.com
Phone:01930675162
